Return & Refund Policy

Effective Date: October 15, 2026

Thank you for choosing Computing with Shanika Teacher (https://comwist.com), an online educational platform operated by Shanika Chandrasekara.

We are committed to providing quality educational services and a reliable learning experience. This Return & Refund Policy explains the conditions under which payments for online courses, classes, and digital educational services may be refunded.

We encourage all students and parents to review course information, fees, schedules, and access conditions carefully before making a payment.

1. Nature of Our Services

Computing with Shanika Teacher provides educational services through an online Learning Management System (LMS).

Depending on the selected course, these services may include:

  • Online educational courses and classes.
  • Live interactive learning sessions.
  • Pre-recorded video lessons.
  • Digital study materials and downloadable educational resources.
  • Online examinations, quizzes, and assessments.
  • Monthly course enrollments and other educational programs.

As these are primarily digital educational services, no physical products are normally shipped or delivered.

2. Course Enrollment and Digital Delivery

After a successful payment and enrollment confirmation, students will receive access to the relevant course or educational content through their registered LMS account, according to the applicable course schedule and access conditions.

Where content is immediately available, access will normally be activated after payment verification. Courses involving scheduled classes or future learning materials will become available according to their announced schedules.

If payment has been completed but access has not been activated, students should contact our support team for assistance.

3. Refund Eligibility

Refund requests may be considered in the following circumstances:

  • Duplicate Payments: A student has accidentally paid more than once for the same course or enrollment period.
  • Incorrect Transactions: A verified payment processing error has resulted in an incorrect charge.
  • Course Unavailability: A purchased course is permanently cancelled or cannot be provided by us, and no suitable alternative has been accepted by the student.
  • Access Issues: A verified technical problem on our platform prevents access to purchased educational services and cannot be resolved within a reasonable period.
  • Other Valid Circumstances: Refunds may be granted where required by applicable law or approved following an individual review.

4. Non-Refundable Payments

Except where a refund is required by applicable law or otherwise approved by us, payments are generally non-refundable in the following situations:

  • The student has already accessed or substantially used the purchased digital course content.
  • The student has attended live classes or accessed recorded lessons included in the purchased enrollment.
  • The student changes their mind after purchasing and accessing a course.
  • The student fails to attend a scheduled class for personal reasons.
  • The student is unable to participate because of personal scheduling conflicts or internet connectivity issues outside our control.
  • The student requests a refund after the relevant enrollment or course access period has expired.
  • The student account has been suspended or terminated for a serious violation of our Terms & Conditions, subject to applicable law.

Each refund request will be assessed fairly based on the circumstances, the services already provided, and applicable consumer protection requirements.

5. Monthly Course Payments

Some educational programs may require monthly payments or payments for a specified course period.

Payments made for a particular month or enrollment period apply to that period only, unless the relevant course description states otherwise.

Once access to the applicable monthly educational content has been provided, the payment is generally non-refundable, except under the eligible circumstances described in this policy or where required by law.

Students should verify the relevant month, course, and payment amount before completing a transaction.

A monthly enrollment does not automatically constitute a recurring card subscription unless that arrangement is expressly disclosed and agreed to during checkout.

6. Refund Request Procedure

To request a refund, please contact us within 7 calendar days of the relevant transaction, wherever reasonably possible.

Refund requests should be submitted by email to [email protected] with the following information:

  • Student's full name.
  • Registered email address or contact number.
  • Course name and applicable enrollment period.
  • Payment date and amount.
  • Transaction reference number or payment confirmation.
  • A clear explanation of the reason for requesting a refund.

We may request additional information to verify the transaction and assess the request.

The 7-day request period does not limit any mandatory refund or other rights available under applicable law.

7. Refund Review and Approval

We aim to review refund requests and communicate an initial decision within 7 business days after receiving the necessary information.

If a refund is approved, we will initiate the applicable refund process as soon as reasonably practicable.

Refunds for eligible card payments may be processed through PayHere or the relevant payment provider. Where the original payment method does not support direct refunds, we may arrange an appropriate alternative refund method after verifying the customer's details.

The time taken for the refunded amount to appear in the customer's account depends on the payment provider, card network, and relevant banking institutions.

8. Duplicate or Failed Payments

If you believe you have been charged more than once or your payment was deducted without successful enrollment, please contact us with the relevant transaction details.

We will investigate the issue and, where appropriate, arrange course access, payment reconciliation, or a refund.

Students are advised not to make repeated payments for the same enrollment before checking their transaction status or contacting support.

9. Course Changes and Cancellations

We reserve the right to modify course schedules, learning materials, delivery methods, or instructors where reasonably necessary.

If a course is cancelled by us and the purchased educational service cannot be delivered, affected students may be offered an appropriate alternative, credit, or refund, depending on the circumstances and applicable law.

Significant changes affecting an enrolled student's purchased course will be communicated through reasonable available channels.

10. Returns and Exchanges

As our services are primarily delivered digitally, physical product returns and shipping procedures are generally not applicable.

Requests to change from one course or enrollment to another may be considered individually, subject to course availability, fee differences, and whether the original educational content has already been accessed.

Any approved course transfer or adjustment will be confirmed by our team.

11. Contact Information

For refund requests, payment concerns, or questions about this policy, please contact:

Business Name: Computing with Shanika Teacher
Teacher: Shanika Chandrasekara
Website: https://comwist.com
Email: [email protected]
Phone: 074 2 868 368
Address: No:46/A, Koonwewa, Thambuttegama, Sri Lanka

Last Updated: October 15, 2026